Support
We're here to help.
If you have any questions, issues, or feedback about PrettyMe, please don't hesitate to reach out to us. Our team is happy to assist you.
Contact Us
For support inquiries, please email us at: [email protected]
We aim to respond to all support requests within 1–2 business days.
Frequently Asked Questions
How does PrettyMe work?
PrettyMe uses advanced AI technology to generate virtual try-on results. Simply upload a photo of yourself and a clothing image, and the AI will show you how the outfit looks on you in seconds. You can also save clothing items in your digital wardrobe.
Is my photo data safe?
Yes. Your uploaded photos are processed securely and permanently deleted from our servers within 24 hours after processing is complete. We never share your original photos with third parties. Please refer to our Privacy Policy for full details.
Why does the makeup result look different from what I expected?
AI-generated results may vary based on photo quality, lighting conditions, and face angle. For best results, use a clear, well-lit frontal photo with a neutral expression.
How do I delete my account and data?
You can delete your account and all associated data from within the App settings. If you need assistance, please contact us at [email protected].
The app is crashing or not working properly.
Please try restarting the app or reinstalling it. If the issue persists, contact us with your device model, OS version, and a description of the problem.